FitAsylum Course Terms and Conditions

1. General Overview

These Terms and Conditions govern your participation in training courses provided by FitAsylum ("we", "us", "our"). By booking a course, you agree to abide by these terms. Please read them carefully before booking.

FitAsylum is the trading name for FLM Training Ltd (Company Number: 08384009). We do not accept any payment terms other than those outlined in this document.

2. Booking and Confirmation

  • Bookings must be made through our website or designated platform.

  • Confirmation of your booking will be sent within 24 hours on business days. If you do not receive confirmation, please check your junk/spam folder or contact admin@fitasylum.co.uk.

  • All bookings are subject to availability and course requirements. We reserve the right to reject a booking. If we do not accept your booking, we will inform you as soon as possible.

  • Courses can be funded in full prior to the course date, by interest-free instalments, or via an Advanced Learning Loan for courses at Level 3 or above.

3. Payment Terms

Full Payment and Invoice Payments:

  • Full payment must be received no later than 14 days before the course start date.

  • Payments via invoice can be processed using Stripe. Students will receive instructions on how to complete their payment after booking.

  • Payments can also be made over the phone by calling our support line.

  • Bank transfers can be made directly to the following account:

    • Account Name: FLM Training Ltd

    • Account Number: 85585750

    • Sort Code: 60-24-02

    • Reference: Sales Invoice No. (e.g., SI-1578)

  • For international customers, payment is due at the time of booking, and international bank fees are not covered by FitAsylum.

  • Failure to make full payment by the deadline may result in refusal of entry to the course.

Payment Plans:

  • A payment plan allows students to spread the cost of their course over a maximum of six months.

  • A minimum deposit of 25% of the total course cost is required to secure a place.

  • Payment plans are managed through GoCardless. Students must set up a direct debit to facilitate payments.

  • Missed payments will incur a £25 late payment fee and must be resolved within seven days. A second missed payment may result in the remaining balance being due in full within 14 days.

  • Where unpaid invoices are referred for debt collection, any associated legal costs will be added to the total amount due.

  • Certificates will only be issued once the course is paid in full.

Payl8r Financing:

  • FitAsylum has partnered with Payl8r to offer flexible financing options for course payments.

  • Courses funded via Payl8r may incur interest charges based on the terms agreed upon between the student and Payl8r.

  • All repayment terms, interest rates, and related fees are governed by Payl8r's policies. Students are advised to carefully review Payl8r's terms before opting for this financing option.

  • Once a course is funded via Payl8r, students are liable for full repayment, regardless of course completion status.

Advanced Learning Loans:

  • For courses at Level 3 or above, learners may apply for government loans. Guidance on applications is available on request.

  • Advanced Learning Loans may only partially cover the cost of certain courses (e.g., Level 4 Sports Massage Therapy). The remaining balance can be paid in full via invoice or funded through a payment plan, subject to the terms outlined in the Payment Plans section.

  • Learners become liable for their loan two weeks after the course start date (the "initial liability point"). If a learner withdraws prior to this point, they are not liable for the loan, and no payments will be made to FitAsylum.

  • If a learner withdraws after the initial liability point, they will remain responsible for repaying the loan amount corresponding to the duration they attended the course.

  • Learners who withdraw or fail to attend without notice after the initial liability point may be subject to additional administrative fees to recover costs incurred by FitAsylum.

Advanced Learning Loan No-Show Administration Fee:

  • If you apply for an Advanced Learning Loan and fail to attend day 1 of the course, FitAsylum reserves the right to charge a £50 administration fee.

  • This fee is to cover the costs of initial administrative work, including but not limited to:

    • Preparing the funding letter required for loan application.

    • Purchasing a BKSB licence for Maths and English initial assessments.

    • Administrative tasks associated with reserving your place on the course.

  • This fee is separate from the Advanced Learning Loan and must be paid directly to FitAsylum.

  • By enrolling on a course, you agree to these terms and accept responsibility for paying this fee if applicable.

4. Cancellations and Refunds

The following policies apply to bookings made with direct payments or payment plans only. For Advanced Learning Loans or Payl8r-financed courses, please refer to their respective sections.

Cooling-Off Period:

  • You have a 14-day cooling-off period from the date of booking, during which you may cancel for a full refund.

  • If your course starts within this period, you may cancel and receive a refund proportionate to the services delivered up to the point of cancellation. Refunds will not be given for services already provided.

Standard Cancellations:

  • Cancellations made more than 21 days before the course start date will incur a £140 administration fee. This fee reflects the costs incurred in processing cancellations, reserving places, and managing administrative tasks.

  • Cancellations made within 21 days of the course start date are non-refundable.

Transfers:

  • Transfers are free if requested more than 14 days before the course start date.

  • Transfers requested within 14 days of the course date will incur a £140 fee unless exceptional circumstances apply (e.g., medical emergencies).

  • Transfers requested after the course start date will incur a £140 transfer fee.

  • All transfers must be used within 12 months of the original course date.

5. Face-to-Face Course Terms

  • Joining instructions are generally provided at least two weeks before the course date. If you have not received them, please contact admin@fitasylum.co.uk.

  • Attendance of all course dates is mandatory. Missing more than one day may require a transfer to another course, subject to a £140 fee.

  • Venues are confirmed at the time of booking but may change. Students will be informed of any changes as soon as possible.

6. Online Course Terms

  • Online courses are delivered via Microsoft Teams. Students will receive login details approximately seven days before the course date.

  • Students must have their own laptop or desktop PC to access training materials.

  • FitAsylum is not responsible for technical issues caused by student hardware, software, or network policies.

7. Exams and Assessments

  • Exams require a minimum of two days' notice for booking.

  • Resits are free of charge but must be scheduled within six months of course completion.

  • Missing a face-to-face assessment day without prior consent may incur a £50 reassessment fee.

8. Use of Course Materials

  • Course materials provided by FitAsylum are copyrighted and must not be shared or distributed without permission.

  • Guidance provided during and after the course is for informational purposes and does not constitute professional advice.

9. Behaviour and Conduct

  • Alcohol or drug consumption during courses is prohibited. Disruptive or unacceptable behaviour may result in removal from the course without a refund.

10. Force Majeure

  • FitAsylum is not liable for any failure to deliver services or delays caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, strikes, government restrictions, or failure of suppliers or subcontractors.

  • In such cases, FitAsylum reserves the right to reschedule courses, move to an online format, or provide alternative arrangements. Refunds will not be provided for force majeure events unless deemed appropriate at FitAsylum's sole discretion.

11. Privacy Policy and GDPR

  • FitAsylum is committed to protecting your personal data in compliance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

  • Personal data collected during the booking process will be used solely for course administration, communications, and delivery of services.

  • Your data will not be shared with third parties except where required to process your booking (e.g., payment processing via Stripe, GoCardless, or Payl8r).

  • You have the right to access, rectify, or request deletion of your personal data at any time by contacting us at admin@fitasylum.co.uk.

  • For more information, please refer to our full Privacy Policy available on our website.

12. Changes to Terms

We reserve the right to update these terms periodically. Any changes will be communicated to customers in advance and posted on our website.

Versioning and Archiving:

  • This version of the Terms and Conditions is effective as of 1st February 2025.

  • Previous versions will can be found on our website here.

For any queries, contact us at: Email: support@fitasylum.co.uk
Phone: 01234 567 890
Website: www.fitasylum.co.uk